Information FAQ’s and online dating help at HEAVEN Dating
10 Top Questions
What do I do if I have forgotten my Password or Screenname?What is the difference between Standard and Full Memberships?
How can I pay for Membership?
How long does it take to have my Profile/Picture(s) approved?
How can I be more successful in Online Dating?
How do I permanently remove my Account?
How do I renew my Membership?
How do I cancel my Membership?
What is a scammer and how do I protect myself from them?
How can I contact your Customer Service?
General Information
Is HEAVEN Dating really Free?What is the difference between Standard and Full Memberships?
I just signed up and have not received my Password yet, what do I do?
How do I contact your Customer Service?
Billing Information
How can I pay for Membership?Why was my credit card denied?
What happens after I pay?
How do I renew my Membership?
How do I cancel my Membership?
Where can I view my "Billing History" and how long my Membership has to run?
I have a question about my Membership.
My Account
What do I do if I have forgotten my Password or Screenname?Can I change my Screenname?
How do I change my Password?
How do I change my Email address?
What if it says my Password is incorrect?
Can I control the mail that HEAVEN Dating sends to me?
How do I permanently remove my Account?
My Profile
How do I create a Profile?How do I update my Profile?
How can I be more successful in Online Dating?
Why was my Profile blocked?
How do I upload my Pictures?
Can I put up Pictures that only my friends can see?
How do I remove my Pictures?
How do I change my Pictures?
Why was my Picture(s) denied?
How long does it take to have my Profile/Picture(s) approved?
Does your account have the wrong Sex status?
How can I update my Location?
Activity
What is Activity?What is chatting?
Why don't my Chats arrive immediately?
What is the "tinkerbell" noise?
How can I see who is chatting with me?
How can I stop someone chatting with me?
What is "Video chat"?
How do I send Mail to someone?
I have sent mail and not had any reply.
Can I send attachments?
Can I send mail to an external Email address?
Why do I get no results when I use search?
How can I find members who live near me?
Features
What is the "My videos"?How do I switch between hot and mild photo viewing?
What is the "Personal rating"?
How can I post my Сomments?
How do I use "My Sex CV" page?